Terms and Conditions

1. Acceptance of Terms

By accessing or using TournaCore ("the Platform", "we", "us", or "our"), you agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our services. These terms apply to all users, including tournament organisers, team representatives, and visitors.

You must be at least 18 years old and have the legal capacity to enter into a binding contract to create an account or organise a tournament. Your use of the Platform is also governed by our Privacy Policy, which is incorporated into these terms by reference.

2. Service Description

TournaCore is a tournament management platform that enables organisers to create and manage sports tournaments, handle team registrations, generate fixtures, record results, and process payments. The Platform is provided "as is" and "as available", and we reserve the right to modify, suspend, or discontinue any part of the service at any time. Some features may be offered on a trial, beta, or experimental basis and may be changed or withdrawn without notice.

3. Availability and Service Interruptions

We work hard to keep the Platform running reliably, but we do not warrant that it will be uninterrupted, timely, secure, or error-free, or that defects will be corrected. The Platform may be unavailable or may not function as expected during planned maintenance, or due to outages, bugs, or the failure of third-party services on which we depend (including hosting, database, payment, and mapping providers).

You must not rely on the Platform as your sole record of, or only means of running, your tournament. Organisers are responsible for:

Independently verifying the accuracy of fixtures, results, registrations, and payment status
Maintaining their own backup records of tournament data
Having a contingency plan to run their event in the event the Platform is unavailable or malfunctions

We do not provide any guaranteed level of uptime or service availability unless agreed with you separately in writing.

4. User Accounts

To use certain features of the Platform, you must create an account. You agree to:

Provide accurate and complete information during registration
Maintain the security of your account credentials
Notify us immediately of any unauthorised access to your account
Accept responsibility for all activities that occur under your account

We reserve the right to suspend or terminate accounts that violate these terms or engage in fraudulent or harmful activities.

5. Acceptable Use

You agree not to use the Platform to:

Break any applicable law or regulation, or facilitate any unlawful activity
Infringe the intellectual property, privacy, or other rights of any person
Upload or transmit malware, or attempt to gain unauthorised access to the Platform, its systems, or other users' data
Interfere with, disrupt, or place an unreasonable load on the Platform or its infrastructure
Scrape, harvest, or collect data from the Platform other than as permitted by these terms
Impersonate any person or misrepresent your affiliation with any person or organisation

6. Tournament Organiser Obligations

As a tournament organiser using our Platform, you agree to:

Provide accurate tournament information and keep it updated
Comply with all applicable laws and regulations for running sporting events
Ensure appropriate safeguarding measures are in place, especially for youth tournaments
Handle participant data in accordance with data protection laws, acting as the data controller for the personal data you collect through your tournaments
Respond promptly to participant enquiries and concerns
Fulfil all obligations to registered teams and participants, including any refunds owed under your own published refund policy
Not use the Platform for any unlawful or fraudulent purposes

You are solely responsible for the organisation, conduct, safety, and outcome of your tournaments. We are not the organiser of, and take no responsibility for, any event hosted using the Platform.

7. Payments and Fees

The Platform charges fees for tournament services:

Platform fees are charged per tournament as displayed at the time of creation
Payment processing is handled securely through Stripe, and is subject to Stripe's own terms
Tournament organisers may set their own entry fees for teams
Refund policies for team entry fees are determined and administered by the tournament organiser
Platform fees are non-refundable once a tournament has been created

For team entry fees, the contract for entry is between the team or participant and the tournament organiser. The organiser is the merchant of record for those payments. We only facilitate the collection of payments and are not a party to that contract. We are not responsible for issuing refunds, resolving payment disputes, or handling chargebacks relating to entry fees; these are the responsibility of the organiser.

All prices are displayed in GBP unless otherwise stated. We reserve the right to change our pricing with reasonable notice. If any fees owed to us remain unpaid, we may suspend your access to the Platform until payment is made.

8. Intellectual Property

The Platform, including its design, features, and content, is owned by TournaCore and protected by intellectual property laws. You may not copy, modify, distribute, or create derivative works without our written permission. Tournament organisers retain ownership of their tournament content and data, but grant us a licence to use this data to provide our services.

9. User Content

You are responsible for all content you submit to the Platform, including tournament details, team information, and communications. You agree not to submit content that is illegal, offensive, defamatory, or infringes on others' rights. We reserve the right to remove any content that violates these terms.

10. Third-Party Services

The Platform relies on and integrates with third-party services, including Stripe (payments), Supabase (hosting, database, and authentication), and Google (maps, reCAPTCHA, and analytics). Your use of these services may be subject to their own terms and privacy policies. We do not control these services and are not responsible or liable for their availability, performance, acts, or omissions, including any outage, failure, or error originating from a third-party service.

11. Disclaimers and Limitation of Liability

Nothing in these terms excludes or limits our liability for: death or personal injury caused by our negligence; fraud or fraudulent misrepresentation; or any other liability that cannot be excluded or limited under English law. If you are a consumer, you also keep all statutory rights that cannot be excluded, and the limitations in this section apply only to the extent permitted by law.

Subject to the paragraph above, and to the fullest extent permitted by law:

We provide the Platform "as is" and "as available" without warranties or conditions of any kind, whether express or implied, except those that cannot be excluded by law
We are not liable for any indirect, incidental, special, or consequential loss, or for any loss of profit, revenue, goodwill, anticipated savings, or business opportunity
We are not liable for any loss arising from Platform downtime, service interruptions, scheduled or unscheduled maintenance, data loss or corruption, or errors or bugs in the software, including any such issue that occurs before, during, or after a tournament event
We are not responsible for disputes between tournament organisers and participants
We are not liable for any injuries, incidents, losses, or damage occurring at or arising from physical tournament events, which are the responsibility of the organiser
We are not liable for the acts or omissions of third-party service providers

Where our liability is not excluded, our total aggregate liability to you arising out of or in connection with these terms or your use of the Platform shall not exceed the greater of (a) the total fees paid by you to us in the 12 months preceding the event giving rise to the claim, or (b) £100.

If you are a business user, you accept that the limitations in this section are reasonable given the nature of the Platform and the fees charged, and that you are responsible for taking out any insurance appropriate to your tournament and business.

12. Force Majeure

We are not liable for any failure or delay in performing our obligations where that failure or delay results from events beyond our reasonable control, including failures of internet, hosting, database, or payment service providers, power or telecommunications failures, cyber-attacks, denial-of-service attacks, pandemics, or acts of government.

13. Indemnification

You agree to indemnify and hold harmless TournaCore, its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable legal fees) arising from your use of the Platform, your tournaments, your violation of these terms, or your violation of any rights of a third party. This clause does not apply to consumers except to the extent permitted by law.

14. Termination

You may terminate your account at any time by contacting us. We may terminate or suspend your account immediately, without prior notice, for conduct that we believe violates these terms, is harmful to other users, involves non-payment of fees owed to us, or is otherwise inappropriate. Upon termination, your right to use the Platform will cease immediately. Sections that by their nature should survive termination (including those on intellectual property, liability, indemnification, and governing law) will continue to apply.

15. Governing Law

These terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these terms or your use of the Platform shall be subject to the exclusive jurisdiction of the courts of England and Wales. If you are a consumer resident elsewhere in the UK, you may also bring proceedings in your local courts.

16. Changes to Terms

We reserve the right to modify these terms at any time. We will notify users of significant changes by posting a notice on the Platform or sending an email. Your continued use of the Platform after changes are posted constitutes your acceptance of the modified terms.

17. General

Entire agreement. These terms, together with our Privacy Policy, form the entire agreement between you and us regarding the Platform and supersede any prior agreements.
Severability. If any provision is found to be unenforceable or invalid, it shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.
No waiver. Our failure to enforce any provision is not a waiver of our right to do so later.
Assignment. You may not assign or transfer your rights under these terms without our consent. We may assign our rights and obligations, for example as part of a sale or reorganisation of our business.
Notices. We may send notices to the email address associated with your account; you should keep it up to date.

18. Data Processing Terms (Organisers)

This section applies where we process personal data on behalf of a tournament organiser and forms the data processing agreement required by Article 28 of the UK GDPR. In this section, the organiser is the "Controller" and we are the "Processor". It applies in addition to, and does not limit, the rest of these terms or our Privacy Policy.

18.1 Scope and roles

The subject matter, duration, nature, and purpose of the processing, the types of personal data, and the categories of data subjects are as follows:

Subject matter and duration: processing of participant data for as long as the Controller uses the Platform, plus any retention period described in these terms or required by law
Nature and purpose: hosting, storing, organising, and displaying the data so that the Controller can run team registrations, fixtures, results, communications, and payments through the Platform
Types of personal data: typically names, contact details, team and player information, and any other data the Controller chooses to collect through their tournament
Categories of data subjects: team representatives, players (who may include children), and other participants in the Controller's tournaments

18.2 Our obligations as Processor

When acting as Processor, we will:

Process the personal data only on the Controller's documented instructions, including as set out in these terms and through your use of the Platform's features, unless required to do otherwise by law (in which case we will inform you, unless legally prohibited)
Inform you if, in our opinion, an instruction infringes the UK GDPR or other data protection law
Ensure that persons authorised to process the data are subject to an appropriate duty of confidentiality
Implement appropriate technical and organisational security measures as required by Article 32 of the UK GDPR
Taking into account the nature of the processing, assist you with appropriate measures, insofar as possible, in responding to data subject rights requests
Assist you in complying with your obligations relating to security, personal data breach notification, data protection impact assessments, and prior consultation (Articles 32 to 36), taking into account the information available to us
Notify you without undue delay after becoming aware of a personal data breach affecting the personal data we process for you
At your choice, delete or return the personal data to you at the end of the provision of services, and delete existing copies unless we are required by law to retain them
Make available to you the information reasonably necessary to demonstrate compliance with Article 28, and allow for and contribute to audits, including inspections, conducted by you or an auditor you mandate (subject to reasonable notice, confidentiality, and frequency)

18.3 Sub-processors

You give us general authorisation to engage sub-processors to help us provide the Platform, including the providers listed in our Privacy Policy (such as our hosting, database, and payment providers). We will impose data protection obligations on our sub-processors that are substantially the same as those in this section, and we remain responsible for their performance. We will inform you of any intended changes to our sub-processors and give you the opportunity to object on reasonable data protection grounds.

18.4 Your obligations as Controller

As Controller, you warrant that you have a lawful basis for the personal data you collect and process through the Platform, that you have provided any required privacy notices to your participants, and that you have obtained any necessary consents (including, where relevant, in respect of children). You are responsible for the accuracy of the data and for the legality of your instructions to us. International transfers of this data are handled as described in our Privacy Policy.

19. Contact Us

If you have any questions about these Terms and Conditions, please contact us at:

Email: legal@tournacore.com